Return Form

To begin the process of returning your order, please enter your email, phone number and order number below.

How can I return my order?

The Buyer has 30 days to withdraw from receipt of his Order.

The affected Items must be returned within 30 days of communication of the decision to withdraw.

Enter your name and surname, order number, email and telephone number in the fields above and click "Submit".

Follow the instructions and select the items you wish to return.

Each returned product will be checked by Fit River experts.

The refund will be validated once the conditions and confirmation of the jewel have been demonstrated.

Comment on the articles where they are returned?

The Articles must be returned to their packaging and their original and complete details (accessories, accessories, boxes, certificate of authenticity, notice…).

The returned product is subject to verification by Fit River experts.

The refund will be valid if the expertise validates the quality and conformity of the jewelry.

Are there return costs?

No, there are no return costs.

Initial shipping charges are non-refundable.

Return shipping costs are your responsibility.

How soon will I receive my refund?

Return shipping costs are your responsibility.

We will refund you no later than 30 days from the day we receive the returned goods.

We will use the same payment method you used for the order and you will not incur any fees for this refund.

Do not hesitate to contact the Fit River teams if you have any questions at info@fitriver.shop